Dave Pelz: Master of the short game (512) 264-6800
800-833-7370
Europe: 353-1-6893030
 
 
 
 
 

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School Transfers & Cancellations:

This policy applies to ...
3-Day Scoring Game Schools, 2-Day Putting and Short Game Schools, 2-Day Alumni Schools, and 1-Day Alumni Tune-ups
  • All cancellations and transfers are subject to a $75 administrative fee (€75 for Killeen Castle).
  • Cancellations prior to 7 days before the session date are refundable, less $75 administrative fee (€75 for Killeen Castle).
  • A non-refundable gift certificate is issued for cancellations less than 7 days from the session date, less $75 administrative fee (€75 for Killeen Castle). This gift certificate can be applied as payment for a subsequent enrollment.
  • Notify Pelz Golf Customer Service at 1-800-833-7370 of any cancellation or transfer request. Customer Service is open 8-5 Monday through Friday Central Time, excluding most major holidays.
  • Any applicable hotel penalties incurred due to cancellation or transfer are the responsibility of the billed party.
  • "No-Shows" are non-refundable.
  • If you are traveling, watch the weather prior to your travel departure. Call us if you have any concerns about the weather.
  • The Dave Pelz Scoring Game School reserves the right to cancel or reschedule sessions as required by weather, unusual circumstance or enrollment and is not responsible for any loss or inconvenience incurred as a result. On such occasions, tuition fees, minus hotel charges if any, are refundable or transferable to a session of your choice on a priority basis.


6 Week New Golfer Program Transfers & Cancellations:

This policy applies to ...
6-Week New Golfer Program
  • All cancellations and transfers are subject to a $75 administrative fee.
  • Cancellations prior to 14 days before the session date are refundable, less $75 administrative fee.
  • Cancellations within 14 days before the session date are non-refundable.
  • Notify Pelz Golf Customer Service at 1-800-833-7370 of any cancellation. Customer Service is open 8-5 Monday through Friday Central Time, excluding most major holidays.
  • "No-Shows" are non-refundable.
  • Session will not be cancelled for weather. Instruction will take place indoors if it is unsafe to work outdoors.
  • The Dave Pelz Scoring Game School reserves the right to cancel or reschedule sessions for unusual circumstance or enrollment and is not responsible for any loss or inconvenience incurred as a result. On such occasions, tuition fees are refundable or transferable to a session of your choice on a priority basis.

Clinic Transfers & Cancellations:

This policy applies to ...
1-Day Clinics, Half-Day (wedge only) and Half-Day (putting only) clinics
  • All cancellations and transfers are subject to a $35 administrative fee (€35 for Killeen Castle).
  • Cancellations prior to 7 days before the session date are refundable, less $35 administrative fee (€35 for Killeen Castle).
  • A non-refundable gift certificate is issued for cancellations less than 7 days from the session date, less $35 administrative fee (€35 for Killeen Castle). This gift certificate can be applied as payment for a subsequent enrollment.
  • Notify Pelz Golf Customer Service at 1-800-833-7370 of any cancellation or transfer request. Customer Service is open 8-5 Monday through Friday Central Time, excluding most major holidays.
  • style="font-weight: bold">"No-Shows" are non-refundable.
  • If you are traveling, watch the weather prior to your travel departure. Call us if you have any concerns about the weather.
  • The Dave Pelz Scoring Game School reserves the right to cancel or reschedule sessions as required by weather, unusual circumstance or enrollment and is not responsible for any loss or inconvenience incurred as a result. On such occasions, tuition fees are refundable or transferable to a session of your choice on a priority basis.


US Dollar Gift Certificate Policy
  • US gift certificates are redeemable for any school or clinic held in the United States
  • US gift certificates are not redeemable for schools and clinics in European locations
  • US gift certificates are redeemable for Pro Shop purchases on www.pelzgolf.com
  • All gift certificates retain 100% value for 5-years from date of purchase and are not refundable for cash
  • Gift certificates purchased within 2-years may be redeemed online.
  • Gift certificates purchased more than 2-years ago but fewer than 5-years ago may be redeemed by calling customer service at 1-800-833-7370.
  • All unredeemed gift certificates after 5-year from date of purchase have no value

Euro Gift Voucher Policy
  • Euro gift vouchers are redeemable for schools and clinics where Euro currency applies.
  • Euro gift vouchers are valid for 1-year from date of purchase and may be redeemed on-line, www.pelzgolf.com .
  • After 2 years, unredeemed Euro gift vouchers have no cash value and are non-refundable.
  • Euro Gift vouchers 2 years or older cannot be redeemed for instruction programs.
  • Euro gift vouchers are not valid for Pro Shop items on pelzgolf.com.

International Orders: Duties, Taxes and Other Fees
  • Non-US orders may be assessed duty or tax charges upon arrival of shipment.
  • These charges (if any) are collected by delivery personnel.
  • Pelz Golf does not charge any fees in addition to the cost of your order and shipping/handling charges.
  • Check your local and/or country tax laws before placing your order with Pelz Golf.

Product Return Policy
  • Pelz Golf strives to provide products of the highest quality and to ensure customers are completely satisfied with our products.
  • Prior to returning any product, call Dave Pelz Golf Customer Service at 1-800-833-7370 (ext. 1) to receive shipping authorization and instructions.
  • The customer is responsible for all expenses of any unauthorized returns including the cost of re-shipment back to the customer.
  • C.O.D. shipments will not be accepted.
  • Pelz Golf will not accept returned products unless purchased directly from Pelz Golf.
  • If you are not satisfied with your purchase from Pelz Golf (with the exception of books and custom golf clubs), you may return your unused product up to 30 days after purchase for a refund, less shipping and handling charges.
  • Due to the nature of the product, books and custom wedges may not be returned.
  • All returned products must be in new, unused condition in their original packaging and shrink wrap as appropriate and with all documentation.
  • All products purchased directly from Pelz Golf are warranted against defects in workmanship and materials for one year from date of purchase.
  • Repair or replacement of a product is at the sole discretion of Pelz Golf.

Shipping Policy
  • Most product orders are shipped within two (2) business days from completion of payment.
  • Pelz Golf ships with FedEx to all deliverable locations worldwide.
  • Email notifications are sent to your email address by FedEx upon shipment acceptance and shipment delivery.
  • An email notification will be sent to your email address by FedEx in the event of a delivery exception (undeliverable).

Pelz Golf Web Privacy Policy
General Information
Pelz Golf (Independent Golf Research, Inc.) is strongly dedicated to protecting your privacy. Pelz Golf does not share your personal information with any person or organization not directly affiliated with Pelz Golf.

Personal & Credit Card Information
All personal information (including all credit card transactions) is transacted over a secure SSL (secure sockets layer) connection using a valid VeriSign (http://www.verisign.com) encryption certificate, with a current certificate valid until July 09, 2011. The SSL protocol is endorsed by the Internet Engineering Task Force (IETF) as a standard for transmission of confidential information between the web server and the user's computer. By convention, all secure pages within the site begin with the characters https:// while non-secured pages begin with the http:// protocol. Secure pages display the Verisign secure site logo. Clicking this logo reveals information about the certificate from the Verisgn web site.

Session Cookies
The web site www.pelzgolf.com utilizes browser cookies on a limited basis. Cookies are harmless text files that allow passing of information between the user's browser and the web server. Cookies cannot be used to run code or deliver viruses to your computer. Pelz Golf uses cookies to personalize layout and content for users of our site. Pelz Golf does not use cookie information at any time other than for web server processing. Pelz Golf does not provide any information obtained by cookies to any employee or any other organization. At no time is credit card or other payment information nor personal demographic information stored in a cookie from our site. Since the acceptance of cookies is completely controlled by the user's web browser, the user may chose to not accept cookies by altering browser options. However, doing so will render the Pelz Golf web site inactive. For further information about cookies, click this link:  http://support.microsoft.com/kb/260971/en-usl

Subject To Change Without Notice
The Pelz Golf (Independent Golf Research, Inc) privacy policy is subject to change at any time and modifications will be made to this web page as needed to reflect any policy changes. Pelz Golf will not communicate privacy policy changes in any other fashion.