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International Orders: Duties, Taxes and Other Fees
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Non-US orders may be assessed duty or tax
charges upon arrival of shipment.
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These charges (if any) are collected by
delivery personnel.
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Pelz Golf does not charge any fees in addition
to the cost of your order and shipping/handling charges.
- Check your local and/or country tax laws before placing your order with Pelz Golf.
Product
Return Policy
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Pelz Golf strives to provide products of the
highest quality and to ensure customers are completely satisfied with
our products.
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Prior to returning any product, call Dave Pelz
Golf Customer Service at 1-800-833-7370 (ext. 1) to receive shipping
authorization and instructions.
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The customer is responsible for all expenses of
any unauthorized returns including the cost of re-shipment back to the
customer.
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C.O.D. shipments will not be accepted.
- Pelz Golf will not accept returned products
unless purchased directly from Pelz Golf.
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If you are not satisfied with your purchase
from Pelz Golf (with the exception of books and custom golf clubs), you
may return your unused product up to 30 days after purchase for a
refund, less shipping and handling charges.
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Due to the nature of the product, books and
custom wedges may not be returned.
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All returned products must be in new, unused
condition in their original packaging and shrink wrap as appropriate and
with all documentation.
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All products purchased directly from Pelz Golf
are warranted against defects in workmanship and materials for one year
from date of purchase.
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Repair or replacement of a product is at the sole discretion of Pelz Golf.
Shipping Policy
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Most product orders are shipped within two (2)
business days from completion of payment.
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Pelz Golf ships with FedEx to all deliverable
locations worldwide.
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Email notifications are sent to your email
address by FedEx upon shipment acceptance and shipment delivery.
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An email notification will be sent to your
email address by FedEx in the event of a delivery exception
(undeliverable).
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A Pelz Golf representative will contact you by phone or email in the event that an item ordered is out-of-stock.
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©2009 Independent Golf Research. All rights reserved.
20308 State Hwy 71 W, Spicewood, TX 78669
1-800-833-7370
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